Cancellation and Returns Policy

At Personal Cashmere, we want you to be delighted every time you shop with us.  Occasionally though we know you may want to return items, so below is our returns policy.

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased, for a full refund. This does not however apply to items personalised or made to your specifications.

In the unusual event of personalised goods being incorrect or not as you expected we will of course endeavor to meet your needs but all additional personalisation work and P&P costs will be charged for.

Please also note that our returns policy does not affect your statutary rights as customer, i.e. where you are returning goods because of an error on our part or that it is defective, we will refund you the price of postage and packing.  In this case please provide a description of the fault and return the defective item in its original packaging.

All returns must be returned in good condition.  Goods will not be accepted if they are damaged or not returned in their original packaging.

To cancel an order you can e-mail us, or write to us within seven days of delivery of your items, quoting your order reference number.  Cancellation must be in writing (email is acceptable but please use a Request Read receipt as if we don't receive the email, we cannot accept the cancellation).  For personalised goods, this must be within two days of orders placed.

Personal Cashmere reserves the right to charge for any work completed or materials purchased prior to receipt of cancellation of orders.

Refunds are payable by cheque by Personal Cashmere.

Where work has already begun, deposits are non-refundable in the case of cancellation of an order.

For your protection we recommend that you use a recorded delivery service.